Returns Policy

Damaged or Incorrect Goods

We hope that you will be pleased with your purchase and we would like to take this opportunity to thank you for shopping at Kids Like Me. However, in the unlikely event that you should receive damaged or incorrect goods in your delivery, then please notify us within 7 days of receipt. You will be offered the option of a refund or an exchange (provided the goods are in stock). You may be asked to return goods to Kids Like Me for inspection and we will refund the cost of return postage.

Should the damaged or incorrect item be no longer available, you will be given the option of a refund. Please note that goods that become damaged or broken after 7 days of receipt cannot be returned.

Unwanted Items

If for any reason you do not wish to keep your purchase and would like a refund, then please notify Kids Like Me within 7 days of receipt. We cannot accept unwanted returns that have been opened, used or damaged by the customer. For unwanted goods, we allow up to 28 days for the return of goods. Kids Like Me will only issue a refund upon receipt of all returned goods. Please note that we are unable to refund your costs in returning unwanted goods or the delivery costs of sending the goods to you in the first place.

Cancellations

If you wish to cancel your order please call our customer services team on 01323 649 924 immediately.

Privacy Policy

Customer details remain private and confidential and will not be released to a third party unless required to do so by law. We use the information we collect about you to process orders, to provide a more personalised shopping experience and, if you request, to notify you of products, special offers or other information that may be of interest to you.

We do not sell or pass on any personal information to any other Companies or Organisations.

Payments & Procedures

Payment from retail customers must be paid for in advance of shipment.

However, official orders from schools, local authorities and other publicly funded bodies can be shipped prior to payment and will be invoiced accordingly (subject to prior agreement). Payment in these circumstances is is due strictly within 30 days of the invoice date.

Products & Prices

Please note that due to the hand-made nature of many of the items we stock, some goods may vary in style, colour or detail from the image shown.

Kids Like Me reserves the right to change prices at any time.


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